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Shipping Services

Free shipping

If you choose to use the courier that we recommend, free shipping will be provided if you meet the Net Order Amount required. For details, please visit Shipping Methods.

 

Shipping Methods: 

BonBonTong.com does ship everywhere in the world, so you may shop for yourself or send gifts to your overseas friends and relatives. We will preset your registered address as shipping address. If the shipping address is different from the registered address, please change it in “Shipping address”.


Local (for deliveries to Hong Kong) 

To let you enjoy the convenient parcels self-pickup and self drop-off services, we have established over 600 S.F. Stores, S.F. Express Service Centers, EF Lockers and S.F. Service Points in Hong Kong to provide parcels self-pickup service, some service points also provide parcels self drop-off service (Maximum Dimension: 30x25x20cm,  Weight Limitation: 5kg or below).  The Self-pickup Service are required to write the corresponding address and store code of your pickup point, which enables faster and more efficient pickup arrangement. Please refer to S.F. Express for details.


For orders in Hong Kong, we will use local courier service as our delivery company. Below is the summary of shipping rates per order:

Shipping Method

Shipping Fee
Net Order Amount

Delivery Time 
(Subject to product availability)

 

less than HK$300

HK$300 or above

Business days

Local courier service

HK$25

FREE

3 ~ 5

 

China (for deliveries to China and Macau) 
For orders delivered to China, we are glad to provide Expedited Shipping for all orders. Below is the summary of shipping rates per order:

Shipping Method

Shipping Fee
Net Order Amount

Delivery Time
(Subject to product availability)

 

Less than1000

HK$1000 or above

Business days

Expedited Shipping (EMS)

HK$150

FREE

5 ~ 14

 

 

Oversea (for deliveries outside Hong Kong & China)
BonBonTong.com gladly accepts orders from outside Hong Kong. We use Expedited Shipping service. Please note that we do not deliver to P.O. Boxes and hotels. Below is the summary of shipping rates per order:

 

Shipping Method

Shipping Fee
Net Order Amount

Delivery Time
(Subject to product availability)

 

Less than HK$2500

HK$2500 or above

Business days

Expedited Shipping (EMS)

HK$250

FREE

5 ~ 14

 

Title of Products, Documents and Fees to Import
All title and risk of loss and damage of products will be passed to customer when order is dispatched by BonBonTong.com. BonBonTong.com will deliver the products according to customer’s instructions. For the delivery to the countries or cities outside Hong Kong, you may be required to pay customs and duties, or to obtain certain license or apply for registration of your purchased products according to the regulations or requirements of the delivery destination or stopover or transfer point. Such fee/charge and the license or registration requirement are determined according to the regulations or requirements of the delivery destination or stopover or transfer point and the same is beyond the control of BonBonTong.com and cannot be foreseen by BonBonTong.com. As such, BonBonTong.com will not pay, nor be held responsible, for any such fee/charge, or the license or registration. Should the product be seized by the authority of the destination or stopover or transfer point during the delivery, customer should be responsible to any loss incurred. BonBonTong.com will not be responsible to the same under any circumstance. By continuing to complete your order, you agree to the terms and conditions herein and agree to be responsible for any customs or duties or any registration or license requirements. If the product package is under any circumstances rejected and returned to BonBonTong.com, the title of the products will be transferred to BonBonTong.com, and you will be responsible for the return shipping charges and a re-stocking fee of 25% of the total product purchase price.

 

Shipping Advice
We will send a Shipping Advice email to you after we have dispatched your order. The majority of our orders are shipped within 2 - 5 business days after placing the order online. You can expect to receive this email within the 2 - 14 business day timeframe. The email contains the details of your shipment as well as a tracking number and link. You can click on the link to track your order.
If you do not receive the Shipping Advice email, your email service provider or email software may have blocked our emails. Please contact us to declare "Cannot receive emails".

 

Delivery time
Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 2-21 business days (excluding the day placing the order) depending on the delivery country.
These are estimated delivery times only and we shall not be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods. Although BonBonTong.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them.
Business Days: 10:00 am - 5:00 pm(GMT+8) Monday to Friday, excluding public holidays within Hong Kong. Orders received between Monday and Friday are usually processed by the end of the next business day. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next business day.
In the event of an out of stock item, included in an order, the remaining in stock items will be shipped without prior notification. If the previously out of stock item becomes in stock after the order has shipped, we are unable to ship the item as a supplement to your previous order. Please make a new order for the item.

Undeliverable orders
Occasionally orders are returned to us as incorrect address, P.O. Box and hotel address, unsuccessful delivery attempts, refusal to pay tax/ refusal to provide ID copy/ unable to make import declarations or parcel refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 25% of the value of products .


We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged as the follow:

HK$50 for local orders, HK$250 for China & Oversea orders for resend shipping fee per parcel.